Frequently Asked Questions

Use the form HERE to connect with us! Our client care coordinators will work to match you with a clinician that we think will work best for you and your counseling needs.

Our client care coordinators work to match clients with counselors based on clinical needs, insurance plan, and location and time preferences. Please note that we have extremely limited availability for after-school, evening and weekend appointments. The more flexibility you have with scheduling, the more likely you will be able to be seen quickly.

It’s not a bad idea to double check which location your therapist is located in for your scheduled session! When you arrive to the office, you’ll enter the waiting room and grab a seat - feel free to help yourself to a cup of coffee or tea while you wait! At your scheduled appointment time, your therapist will meet you in the waiting room to bring you back to their office.

Your first session may feel like you are just getting a lot off your chest. You will share relevant information like your family history, major life events, discuss your goals and frequency for sessions going forward.

Everyone’s circumstances are unique to them and the length of time therapy can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek therapy in the first place. You are an active participant in therapy and your dedication is crucial to your success.

Our private pay rates are $165 for an intake and $135 for subsequent sessions. If you go through your insurance benefits, your rates will be determined by your plans specific details, including your deductible and copay/co-insurance amounts.

We have reserved a set number of reduced fee spots based on current household income as well as graduate-level interns who can see clients for low fee/pro bono sessions so please do not hesitate to contact us if there are any financial concerns.

If you are paying privately for therapy, you have the right to a Good Faith Estimate for counseling services. You may ask your counselor for this at any time and can see more information about the Good Faith Estimate here.

Rooted Counseling is in-network with BCBS, BCN, Aetna, McLaren, and PHP plans (please note, not all clinicians are in-network with each insurance).

If we are not an in-network provider with your insurance, you can choose to use your out-of-network benefits to seek reimbursement from your insurance company.

Many insurance companies will cover 50-100% of the fee as an “out-of-network” provider. The best way to determine what portion of the fee may (or may not) be reimbursed by your insurance company is to contact them directly by calling the customer service phone number on the back of your insurance card (there is often a separate phone number for mental health or “behavioral health” services information). When speaking with your insurance company, you will want to ask them the following questions:

→ What are my "out-of-network" outpatient mental health benefits? How much of each therapy session will your insurance provider reimburse?

→ Do I need to meet a deductible (the amount of money you have to pay before your insurance company will start to reimburse you) before my benefits will begin paying for out of network providers? Have I already paid any of this deductible?

→ Are there any limitations to services (e.g., only a certain amount of money allowed for mental health reimbursements, a limited number of sessions, reimbursement only for certain types of diagnoses, etc.)?

→ Do you need any kind of special referral (i.e., from a primary care doctor or your University Counseling Center) before I can be reimbursed?

→ How long will it take to get reimbursed after I mail my receipt?

→ Where do I need to mail or email my receipt?

Many individuals who have health insurance elect not to use it for coverage of mental health services, and instead pay for therapy as an "out of pocket" expense, or use their flexible or health savings account. Most often, this is due to concerns about the privacy of their health information, and the potential release of this information to health insurance companies and their affiliated entities.

You do not need to check out with anyone after your session. We do require a card be kept on file for all clients. If you are using insurance, following your session our billing department will submit a claim to your insurance. When the claim is processed, our billing department will then charge your card on file. If you are not using insurance, your card will be charged following the session.

There is a $100 late cancel/no show fee for appointments not canceled/rescheduled 24 hours prior to their appointment time (excluding sudden illness or emergency).

Complete your intake forms, update information, and find telehealth links here on our client portal: https://rootedcounseling.clientsecure.me